Accessibility Statement for Gardener at Kings Cross

At Gardener Kings Cross we are committed to providing an inclusive experience across the Gardener, Kings Cross area and within our venue. This accessibility statement explains our approach to digital and onsite accessibility, describing how we work to meet widely recognised standards and to remove barriers for visitors. We aim to make Gardener Kings' Cross easy to visit and to use for everyone, whether you are a regular guest, a first-time visitor or a member of the local community in the Kings Cross area.

We align our digital content and onsite services with WCAG 2.1 AA standards as a baseline for accessibility. Our goals include clear navigation, readable content, and compatibility with assistive technologies. The Gardener at Kings Cross team carries out periodic reviews and testing to maintain these standards and to prioritise improvements that make the venue easier to access for people with diverse needs.

Physical and digital accessibility are both essential. Onsite, we provide step-free access where possible, clear signage, and trained staff to support visitors' needs. Online, we design pages and booking information with structure, semantic markup and descriptive headings to support screen-reader support and to help users find information efficiently. We continuously review page content to ensure it is understandable and usable across platforms.

To support assistive technologies we incorporate ARIA roles and landmarks and follow semantic HTML practices. Our aim is to improve compatibility with common screen readers and to make interactive elements predictable. We document key interactions so that people using alternative input methods — including screen-reader users — can find content and controls without unnecessary complexity.

Keyboard navigation is a core part of our accessibility work. We ensure that all interactive elements are reachable and operable using a keyboard alone, that focus order is logical, and that visible focus indicators are present. We test forms, menus and dialogs to verify that they can be used without a mouse, and we correct issues such as trapped focus and inaccessible keyboard shortcuts.

We publish clear content structure with headings, lists and links that make sense when read aloud by a screen reader. Where images or visual elements are used, we add descriptive text alternatives and captions to help non-visual users understand context. We also use high-contrast colour combinations, adjustable text sizes and responsive layouts so that the Gardener in Kings Cross area information remains readable on different devices.

What we do to meet standards

Our approach includes regular audits, both automated and manual, and targeted user testing. Key activities include:

• Standards alignment: Following WCAG 2.1 AA guidelines for content, images and interactive components.
• Assistive tech compatibility: Ensuring pages work well with screen readers and other support software.
• Keyboard-first design: Making sure keyboard navigation is smooth and intuitive across the Gardener Kings Cross venue and web pages.

Ongoing improvements and support

We see accessibility as an evolving commitment rather than a one-time fix. Staff receive training on accessibility awareness and how to assist visitors with different needs. We prioritise fixes that remove the most significant barriers and try to be transparent about progress and next steps. If a particular page or service is difficult to use, we work to remedy the issue promptly and to document temporary workarounds when needed.

Contact for accessibility requests: If you need assistance or want to request an accessibility accommodation, please contact our venue team through the available channels shown on booking and visitor information pages, or ask a member of staff when you arrive. We welcome requests for adjustments such as arrival assistance, seating preferences, large-print materials or other reasonable accommodations and will make every reasonable effort to meet individual needs.

If you encounter an accessibility barrier, please let us know the location, the issue and the preferred way we might assist you. We will keep records of accessibility requests and use that information to guide improvements across the Gardener Kings Cross area. We cannot provide personal contact details here, but our published visitor information and onsite staff can guide you to the correct assistance channels.